Our Guarantee
If you are not satisfied with SophieFlow for any reason within 30 days of your first payment we will issue a full refund — no questions asked.
How to Request a Refund
Email support@sophieflow.com with:
- Subject line: Refund Request
- Your account email address
- Your reason (optional — helps us improve)
We process all refund requests within 3-5 business days.
What Qualifies
- First payment only (not renewals)
- Within 30 days of payment date
- All subscription plans qualify
- One-time purchases qualify
What Does Not Qualify
- Requests made after 30 days
- Accounts suspended for Terms of Service violations
- Accounts with excessive API abuse
- Refunds already issued for the same account previously
Subscription Cancellations
You can cancel your subscription at any time from Account Settings → Billing. Cancellation stops future billing immediately. You retain access until the end of your current billing period. No partial refunds for unused time after the 30-day window.
Annual Plans
Annual plan refunds are available in full within 30 days of purchase. After 30 days annual plans are non-refundable.
Questions
support@sophieflow.com
We respond within 24 hours on business days.
