Data Protection & Privacy Policy

SophieFlow is a product operated by SophieFlow Inc.. We specialize in AI-powered marketing workflow solutions, empowering businesses worldwide to streamline their content creation efficiently. We are deeply committed to protecting your privacy and handling your information transparently, especially concerning artificial intelligence and data processing.

Last Updated: October 2026

1. Introduction

This Privacy Policy describes how your personal information is collected, used, processed, and shared when you visit, subscribe, register, or make a purchase from SophieFlow.com (the "Site" or "Platform"). It also explicitly details how your data interacts with our AI generation tools and third-party social media APIs.

• Cookies – Data files placed on your device, often including an anonymous unique identifier.
• Log Files – Track actions on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
• Account Information – When you create an account, we collect your name, email address, company name, and encrypted password data.
• Billing Information – If you subscribe to a paid plan, our secure payment processors (e.g., Stripe) collect your billing address and payment details. We do not store raw credit card numbers on our servers.
• API Auth Tokens – To schedule posts on your behalf, we store secure OAuth tokens provided by third-party platforms (LinkedIn, Instagram, X). We do not store your passwords for these social networks.

• Process your subscription payments and generate invoices.
• Authenticate your access to the SophieFlow dashboard and specific agency workspaces.
• Communicate with you regarding platform updates, billing issues, or customer support tickets.
• Screen for potential fraud or unauthorized bot access to our API systems.

• No Public Training: We do not use your private Client Workspaces, custom brand voices, or generated campaigns to train our public AI models. Your proprietary marketing data remains yours.
• Third-Party AI Providers: To provide our services (text and image generation), we securely transmit your specific text prompts via API to our trusted AI partners (e.g., OpenAI, Anthropic). These partners are bound by strict enterprise data processing agreements that prohibit them from using your prompts to train their base models.

• Social Media Networks: We transmit your generated posts (text and images) to platforms like LinkedIn, Meta, and X strictly for the purpose of publishing the content you scheduled.
• Analytics: We use Google Analytics to understand how our customers use the Site (Learn more: Google Privacy Policy).
• Payment Processors: We use Stripe to process secure subscription payments.

• The right to access the personal information we hold about you.
• The right to request that your personal information be corrected, updated, or deleted.
• The right to revoke API access to your social media accounts at any time from within your dashboard settings.
• If you wish to exercise these rights, please use the Data Request Form above or contact us directly at privacy@sophieflow.com.